Frequently Asked Questions
Curated answers for your interior journey. Explore our processes, materials, and services designed for the modern sanctuary.
Customization & Materials
Can I order fabric samples before purchasing?
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Absolutely. We believe texture is paramount. We offer a curated 'Atelier Box' of up to 10 complimentary swatches, delivered in our signature packaging, so you can experience the interplay of light and fabric in your own space.
Do you offer vegan leather options?
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Yes, our sustainable collection features high-grade vegan leathers derived from cactus and mushroom fibers, offering the same tactile luxury and durability as traditional hides without the environmental impact.
Are custom color matches available?
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For bespoke projects, we offer Pantone matching services. Please consult with our design specialists to initiate a custom dye lot request. Minimum yardage requirements may apply.
Motorization & Automation
Is Pazia compatible with Lutron systems?
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Seamlessly. Our motors are engineered to integrate natively with Lutron, Crestron, Control4, and Apple HomeKit ecosystems, ensuring your window treatments move in perfect harmony with your lifestyle.
How long does the battery last?
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Our high-capacity lithium-ion rechargeable motors typically last 12-18 months on a single charge with average daily use. Recharging is simple via a discrete USB-C port hidden within the header.
Is hardwiring an option for new builds?
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Yes, for new construction or renovation projects, we highly recommend hardwired solutions for a maintenance-free experience. We provide detailed wiring schematics for your electrician.
Shipping & Installation
What is the lead time for custom drapes?
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Excellence takes time. Our standard production lead time is 4-6 weeks for drapes and 3-4 weeks for shades. Rush options are available for select fabrics; please inquire with our team.
Do you provide white-glove installation?
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We partner with a network of certified master installers in major metropolitan areas to provide a complete white-glove service, including measurement verification, installation, and steam dressing of drapery.
Care & Maintenance
How do I clean velvet curtains?
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Velvet requires delicate care. We recommend regular light vacuuming with a soft brush attachment to remove dust. For deep cleaning, professional dry cleaning is mandatory to preserve the pile and sheen.
What does the warranty cover?
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We stand behind our craftsmanship. All hardware and motors carry a 5-year warranty against defects. Fabrics are covered for 3 years against fading or premature wear under normal residential use.
Still have questions?
Our concierge team is available to assist with specific inquiries regarding bespoke projects or technical specifications.